Is there a minimum contract duration? How do I cancel?
There is no minimum contract duration other than the chosen billing period. You can subscribe for as as many months as you need the service. Subscription renewals can be canceled up to three days before the end of your current billing period, and you will retain access to your paid features until the end of the paid billing cycle.
Can I change my plan later?
You can upgrade your tier at any point with immediate effect. Downgrade or cancelation take effect at the end of your current billing period.
What payment do you accept and is it safe and secure?
We accept major credit card networks like Visa and Mastercard. We process all payments through Stripe. Your financial data is encrypted and protected in accordance with PCI DSS Level 1 compliance and 256-bit SSL encryption.
How do student discounts work?
If you study at an accredited teaching institution you can apply for the discount during the checkout and upload your student status documentation. These purchases are subject to a review process so will not be activated immediately but you should expect 1-3 business days for a response.
Buying for a research group or university?
We're happy to talk to you and discuss your needs. If you're looking for a larger subscription for your institution or group, get in touch via email and we'll schedule an online meeting.